We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ols_parts@hayworthequipment.com. If your return is accepted, you will be responsible for return shipping costs. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at ols_parts@hayworthequipment.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
All sales are final on custom orders and electrical parts. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Warranty
Warranty on parts is subject to manufacturer warranty policies. Warranty returns will not be used as credit for replacement parts. Any credits approved (in whole or in part) by the manufacturer will be refunded on your original payment.
