Aluminum Step Box

The cost of shipping depends on the weight of your order, your address, and speed of delivery. Cost of shipping is calculated during checkout. Currently, we only ship to addresses within Canada from our online store. We use Purolator, Loomis, and FedEx. If you would like to use an alternative carrier, please contact us. If you are located outside of Canada, please contact us and we would be happy to put together a customized shipping quote.

Curbside/store pick-up is available at checkout. By selecting this option, you are agreeing to pick up your order from our location in Acheson (click here for directions). If you choose this option, we will follow up with pick-up instructions within 1-2 business days, excluding statutory holidays.

Shipping Timelines

• We fulfill orders Monday to Friday, 8:00 am to 4:30 pm MST
• To confirm order and schedule shipping, we require up to 2 business days, excluding statutory holidays
• Shipping depends on where you are located within Canada:
• BC, AB, SK: 3 to 4 business days once order is confirmed*
• MB, ON, QC: 5 to 6 business days once order is confirmed*
• Maritimes: 7 to 8 business days once order is confirmed*
• Territories: 10 - 14 business days once order is confirmed*

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ols_parts@hayworthequipment.com. If your return is accepted, you will be responsible for return shipping costs. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ols_parts@hayworthequipment.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
All sales are final on custom orders and electrical parts. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Warranty
Warranty on parts is subject to manufacturer warranty policies. Warranty returns will not be used as credit for replacement parts. Any credits approved (in whole or in part) by the manufacturer will be refunded on your original payment. 

Get in Touch

Toll Free: 1-877-962-9110
Visit us: 26180 114 Avenue, Acheson, AB, Canada [Get Directions]
parts@hayworthequipment.com

Operation hours

Monday - Friday: 7:30am - 5:00pm